Frequently Asked Questions | Outfront Medical
General
Q: What does Outfront Medical do?
A: We buy, sell, refurbish, and rent critical care medical equipment—specializing in respiratory devices (CPAP/BiPAP machines, ventilators), infusion pumps, pulse oximeters, defibrillators, monitors, SCDs, and more.
Q: Where are you located and where do you ship?
A: We're based in Tabernacle, NJ (1557 Route 206), and ship nationwide—and to most international destinations. Some restrictions apply.
Q: Who is your equipment sold or rented to?
A: We serve hospitals, home-health agencies, surgery centers, veterinarians, and individuals with a valid prescription. We do not rent to individuals/patients.
Refurbished Equipment & Parts
Q: What does "refurbished" mean?
A: It means devices are cleaned, tested, and restored to manufacturer specifications, then sold with a warranty and ready for patient use.
Q: Do you sell parts and accessories?
A: Yes—we stock new and used parts like patient circuits, stands, and disposable accessories.
Rentals
Q: What rental options are available?
A: We rent units like portable ventilators, infusion pumps, pulse oximeters, SCDs, and respiratory devices—typically monthly or long-term. No security deposit; replacement costs apply if lost or damaged.
Q: Who can rent?
A: Rentals are available for institutional clients, such as hospitals, medical facilities, colleges, and homecare’s. We do not rent to patients.
Shipping & Delivery
Q: How fast do you ship?
A: Most in‑stock items ship within 24–48 hours via UPS or freight services. International and certain products may have different timelines or restrictions.
Q: Do you offer local pickup?
A: Yes. Pickup is available in Tabernacle by appointment.
Orders & Payments
Q: How can I place an order or rental request?
A: You can call us at 609‑388‑4635 ext. 223, email, or use our website’s contact form. Some products support online ordering.
Q: What payment methods do you accept?
A: We accept major credit cards, ACH, checks, and purchase orders from approved facilities.
Warranties, Returns & Repairs
Q: Is there a warranty on refurbished equipment?
A: Yes—most refurbished devices come with a warranty (typically 6–12 months), depending on product type .
Q: What is your return policy?
A: Returns are accepted within 30 days for most items. Some medical devices may be non-returnable due to regulations—please check the “Shipping & Returns” page for details.
Q: Do you offer repairs or servicing?
A: Yes—we provide repair services for select models. Contact us directly for a service quote.
Product Support & Documentation
Q: Where can I get user manuals?
A: Manuals are available for download on each product page or can be requested by email.
Q: Do you provide technical support?
A: Yes. You can call or email our support team for setup assistance, troubleshooting, or user guidance.
Additional Help
Q: I don’t see my question—what should I do?
A: Please contact our team via phone (609‑388‑4635), email, or live chat to assist with any other inquiries.