Terms & Conditions

Terms and Conditions

Outfront Medical, LLC accepts orders from healthcare-related organizations, including hospitals, home healthcare providers, alternate care facilities, physicians, medical equipment dealers, and medical equipment rental companies.

Sales of select products (including BiPAPs, CPAPs, enteral feeding pumps, portable oxygen concentrators, pulse oximeters, and sequential compression devices) to individuals require a valid prescription from a licensed physician. These items are only available for purchase in accordance with applicable healthcare regulations. Prescription documents may be submitted via fax to 609-357-1861 or by contacting our sales team to request an appropriate submission method.

Please note, Outfront Medical does not accept insurance as a form of payment. All orders will be processed and shipped only after payment is confirmed via our merchant services or bank.

All pricing and product availability is subject to change, especially for pre-owned medical equipment.

Returns & Replacements

All product returns must be authorized by a Customer Service Representative. An RMA (Return Merchandise Authorization) number is required before returning any merchandise. To initiate a return, please provide:

  1. Reason for return
  2. Product model number and quantity
  3. Customer name and a copy of the sales order or invoice

Additional return terms include:

  • Customer-initiated returns are subject to a restocking fee of 25%.
  • An additional fee of 20% of the original sale price will be charged for returned items that contain customer markings, stickers, or require repackaging to be returned to saleable condition.
  • Products must be properly packaged to avoid damage during return shipping.
  • Unauthorized or improperly packaged returns will not be eligible for credit.
  • The RMA number must be clearly displayed on the outside of the return package.
  • Returns are subject to inspection for condition and may incur additional fees if repackaging is required.
  • Shipping charges on the original order are non-refundable. Return shipping must be pre-paid; collect shipments will be refused.

Equipment Purchase from Individuals

Outfront Medical may purchase equipment from private sellers in accordance with the following process:

  1. Agreement on pricing and product details
  2. A signed purchase order agreement
  3. Packaging and shipping coordination (shipping labels provided by Outfront Medical)
  4. Inspection upon arrival
  5. Payment issued promptly via PayPal or mailed check, provided the equipment matches the agreed condition and specifications

Rental Terms

We offer monthly or long-term rentals to approved healthcare facilities and professionals. Equipment rental is not available to individual patients. After the first month, prorated rental charges will apply for additional time.

No security deposit is required. However, replacement charges will be assessed if equipment is lost or damaged. All rental equipment ships from our New Jersey facility. Outbound shipping is billed to the renter; return shipping must be arranged by the renter. Rentals are available only within the United States.

Terms for Payment on Account

If you are interested in establishing payment terms with Outfront Medical, please contact our sales department to check eligibility and complete the necessary steps for approval.

SMS Terms of Service

By opting into SMS communications via our website or other methods, you consent to receive messages related to order updates, scheduling, instructions, billing, or service notifications. Message frequency may vary. Standard message and data rates may apply. For help, reply HELP. To opt out, reply STOP. For more information, please refer to our Privacy Policy.

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